As per the latest data, an industry-based firm, the market size of business processes services (BPS) is projected to increase at 3.4% in FY-24 whereas compared to FY-23 it hikes by 7.5%. The Indian BPS market has a similar trend. As per information provided by NASSCOM, the exports in Indian BPS is forecasted to increase by 2.6% to USD 43.2 billion in FY-24 compared to 9.1% in FY-23. In FY-24, global technology and BPS spending faced very slow growth due to very strict monetary policies and geopolitical issues in many countries. These challenges impacted the development of economy at worldwide level and investors became very alert and decision-making was postponed.In this article, you will learn interesting information about Firstsource Solutions Ltd such as market cap, promoter holding, share price target, headquarters, employees, ROCE, ROE.
Firstsource Solutions Ltd – Key Points
Promoter
Mr. Sanjiv Goenka
Countries serving
US, UK, India, Mexico, Philippines
Established
2001
Industry
Business Processes Services (BPS)
Industry experience
23 years
Headquarters
Mumbai, India
Employees
27,940 workforce
Services
Banking and Financial services (BFS), Healthcare, Communications, Media and Technology (CMT) and diverse
Firstsource Solutions Ltd – Statistics
Market cap
Rs 22,836 crores
ROCE
15.4%
ROE
14.6%
Stock/PE
43.7
Book value
Rs 52.5
Face value
Rs 10
All-time high
Rs 344
All-time low
Rs 148
About Firstsource Solutions Ltd
The company commenced its operations in 2001 and is part of RP-Sanjiv Goenka Group and has expertise partner of BPS with a main focus, teams based on industry wise and latest data, technology, and analytics. The company provides amazing solutions and services to huge clients in healthcare, medical, banking and financial services, technology, media, communications and wide range of industries. The best part opf Firstsource solutions is that to solve major issues and fulfill the requirements of clients.
The company is a top leader in providing solutions based on technology to solve issues of clients and produce better results. The company has worked non-stop in providing amazing results has helped to gain huge reputation among most famous and respected brands in different industries such as communication, media and technology, healthcare, banking and financial services. The company has solid knowledge and deep expertise which helps clients to perform their work, scale their business and provide amazing results to end customers. The company operates in 4 groups: banking and financial services (BFS), healthcare, communications, media and technology (CMT) and diverse.
In Banking and Financial Services sector, Firstsource is a pioneer in customer experience (CX) service provider which implements systematic blend of voice and non-voice services to improve effectiveness and assure equal results. The company is observing amazing trends in offshore operations led by issues arising in US and UK markets. The company is dynamically involved with advisors and industry experts to increase our value proposition while targeting new sectors within the financial services sector, specifically, services connected with financial crimes and compliance. In FY-24, the company integrated 20 fresh logos in this sector.
Healthcare – Firstsource operates in two main areas of healthcare industry: providers, where the company has network of over 1000 hospitals in US and payers, where company works with 7 out of top 10 health insurance care services in US. The company is a pioneer in healthcare sector, Firstsource collaborates with one of the best US providers and health plans which helps them to reformulate their healthcare ideas for success in long term. The company encourages hospitals and interconnected health systems with extensive sales cycle solutions which consists of business office management, enrollment, eligibility, and recovery. The purpose of company is to make patient’s financial journey effective and increase their compensation by encouraging health providers to raise cash flows and minimize bad debt. For health plans, the company provides a pack of digital operation services such as clinical, core admin and other systematic offerings among the full payer value chain. The aim is to provide systematic and improved clinical, economic and patient experiences.
The company pushes virtual transformation with help of smart back-office solutions controlled by AI and automation, digital intake solutions, Business Process as a Service (BPaaS), improving patient and provider engagements. The main factor that keeps us away from crowd is end-to-end service. From digital consumption, monitoring verification of on-site and extensive platforms for claim reimbursements and managing sales cycle the company covers wide range of services. The company manages needs of customer by giving preference to each healthcare interaction to improve communication with patients and increase financial results. The company is creative, uses systematic approach, and is passionate to deliver amazing results, the company is pioneer in healthcare industry and has gained huge trust, bringing amazing solutions that encourages providers and health plans to grow in evolving sector. The healthcare industry contributes 33% of total revenue.
Communications, Media and Technology (CMT) – The company plays very essential role in spreading information, consumption of content, amazing customer experience inside the ecosystem of CMT industry, providing amazing solutions that encourage vast niche knowledge, innovative technologies, mutual collaborations with creative companies. Our modern AI solutions-based tech firms to effectively launch creative products in spatial computing and virtual assistance. By integrating state-of-the-art -technology with trust & safety niche professionals, the company protects users and brands against any threats, wrong information, and fraud, assuring a secured online ecosystem.
For EdTech pioneers, the company improves student acquisition, reformulate learners experience, and provide amazing support with unique flexibility through technology based solutions. Our one of the best Media Center of Excellence provides support to top media companies develop audiences, maintain newsroom operations and maximize income sources.
In the telecommunications sector, we guide best companies in shifting customer experiences from traditional to digital-based, self-service channels, shifting cost centers into revenue centers. The exhaustive service providing includes customer life cycle consists retention, support, acquisition, and expertise back-end solutions. The CMT industry contributes 22.3% of total revenue.
Diversifies industries – The company provides exhaustive solutions for Energy and Utilities company. Our services encourage customers to pay attention on main capabilities by offering wide variety of customer interaction and operations services controlled by modern digital technologies consisting of Generative AI. These technologies help to interconnect creative solutions, improve efficiency, organize processes, customer engagements, presenting the growing requirements of industry.
Directing complicated legal compliance, providing services to customers in huge inflation, maintaining cost variations, flexible as per weather conditions are major issues of Energy and Utilities companies. The company has traced the requirements and created solutions to pay attention to its main business. The company offers services such as maintaining debt through digital collection platforms, acquisition and retention of customer, extensive service management with help of subscription lifecycle, crisis management solutions.
The company identifies the requirement of digital platforms in Utilities, specifically in water industry, droughts, managing floods, and amazing pricing. The purpose of company is to pay attention on automating tasks, improve asset management, and customer engagement. Reducing data safety and workforce diversity issues is main element to optimize these innovations.
Firstsource focuses on diversity and inclusion has encouraged to build a complete and productive workspace and has placed Firstource as an employer as per choice for unique talent. The company respects different variety of cultures, identities, and point of view of worldwide team. The consistent vision is to develop a purposeful and intentionally integrated workforce where each employee can bring their heart to work. The company has strong commitment to attain this through consistent learning to build strong awareness and inclusion capacity.
Firstsource has strong faith in improving work atmosphere where lot of value is given to employees and their opinions are heard. To attain this, the company has executed a strong survey encouraging us to rapidly listen to employee feedback and insight information. The survey program uses Viva Glint, a survey maintenance platform of Microsoft to collect feedback on important employee interaction and experience. The company has organized two surveys in June 2023 and February 2024.
Shareholding Pattern
Promoters
53.66%
FIIs
9.36%
DIIs
19.52%
Public
16.15%
Others
1.32%
Firstsource Solutions Ltd – Revenue & Net profit
Particulars
Rs ( In crores)
Sales
6336
Expenses
5342
EBIDTA
995
other income
37
Interest
142
Depreciation
260
Profit before tax
630
Tax
(-18%)
Net profit
515
EPS (Rs)
7.31
Firstsource Solutions Ltd – Watch Full Video
Firstsource Solutions Ltd Share Price Target – 2024 to 2040
If market faces bearish sentiments, the minimum projected price is estimated to reach Rs 327. The average price is projected to hit Rs 351 at the end of the year. If market forces upward signals, the maximum predicted price is anticipated Rs 375. Firstsource build a deep plan and implementation approach to support huge enhancement in customer experience and develop blueprint as per requirement of customer. Firstsource performed exhaustive research to trace the customer’s past journey and state customer persona for particular department.
If market observes downward sentiments, the maximum forecasted price is anticipated to hit Rs 386. The average trading price is projected to hit Rs 416 at the end of the year. If market observes upward signals, the maximum projected price is estimated to reach Rs 446. Firstsource conducted detailed research, beginning with sentiment analysis and tracing the customer’s past record from first call to resolution. The company took interview of different stakeholders consisting of customer service agents.
The basic and secondary research provided detailed information of test taker’s experience. Firstsource has consistently encouraged us and provided us guidance by using detailed information to push performance and generate income for health payer.
If market faces bearish signals, the minimum predicted price is anticipated to reach Rs 460. The average trading price is projected to hit Rs 504 at the end of the year. If market watches bullish sentiments, the maximum projected price is estimated to reach Rs 547. Firstsource has strong faith in encouraging talent within the ecosystem of organization. To recognize talent inside the organization, we have wings within, which performs as improvement mechanism where employees can take benefit of golden chance both vertically and laterally. This offers a growth route for our employees.
If market faces bearish signals, the minimum projected price is anticipated to reach Rs 563. The average trading price is projected to hit Rs 636 at the end of the year. If market observes bullish sentiments, the maximum projected price is estimated to reach Rs 708. The company’s hiring team achieved huge goals of employing 20,136 individuals at worldwide. The team has strong passion to hire employees is a testament to provide amazing value to business. As part of recruitment strategy, the company has made a strong commitment to encourage skilled employees through our program.
If market faces bearish sentiments, the minimum projected price is anticipated to reach Rs 718. The average trading price is projected to hit Rs 794 at the end of the year. If market faces bearish signals, the maximum projected price is anticipated to reach Rs 870. The CSR team of company spent Rs 10.1 million 100% of distributed amount in 14 projects among different places in India. Out of total funds, the 44% of amount was used by company for “Empowerment and Gender equality projects”. The 28% of funds were reserved for education projects, healthcare was reserved for 20% and environment was distributed for 8% of funds.
If market faces bearish sentiments, the minimum projected price is estimated to reach Rs 879. The average trading price is projected to hit Rs 1093 at the end of the year. If market observes bullish sentiments, the maximum projected price is expected to reach Rs 1306. The company is making consistent efforts for energy preservation across all its centers by accepting effective Air-conditioning management system. The company is constantly tracing initiatives of minimizing energy intake inside the data centre. The revenue of company is received from different geographies. The 99.44% of income was received by company from exports. The BPO services is delivered to Clients in USA, UK, and Mexico.
If market faces bearish sentiments, the minimum projected price is anticipated to reach Rs 1319. The average trading price is projected to hit Rs 1368 at the end of the year. If market observes bullish sentiments, the maximum projected price is expected to hit Rs 1416. Firstsource conducts customer care and subscriber retention work consisting of onshore and offshore delivery. Firstsource offers website technical, subscription, and other subscriber activities. Firstsource manages audit of website, monitoring client’s website consisting of content, user experience.
If market faces downward signals, the minimum forecasted price is expected to hit Rs 5274. The average trading price is projected to hit Rs 5319 at the end of the year. If market observes bullish signals, the maximum predicted price is expected to hit Rs 5364. The health payer selected Firstsource because of deep knowledge and extensive services which connect with health payer’s mission.
FAQs
Q1) Who is owner of Firstsource Solutions Ltd?
Ans – The owner of Firstsource Solutions Ltd is Mr. Sanjiv Goenka.
Q2) Is Firstsource Solutions Ltd a debt free company?
Ans – No, the long-termshort-term borrowing for FY-24 is Rs 4 crores and short term borrowings of company is Rs 808 crores. The company is earning sufficient profits of Rs 515 crores and will repay its debt within 5 years.
Q3) What is turnover of Firstsource Solutions Ltd?
Ans – The turnover of Firstsource Solutions Ltd for FY-24 is Rs 6336 crores which is 5% higher compared to FY-23 where turnover was Rs 6022 crores.
Q4) What business does Firstsource Solutions Ltd do?
Ans – The company is involved in Business process services (BPS) in 4 vertical: Healthcare, Banking & Financial services, communications, Media & Technology (CMT), and diversified industries.
Q5) What is future of Firstsource Solutions Ltd?
Ans – The future of Firstsource Solutions Ltd is very bright and has lot of potential. The company’s sales in FY-13 was Rs 2819 crores and reached Rs 6336 crores in FY-24. The company has shown consistent profits from 2013 to 2024 i.e. Rs 146 to Rs 515 crores. The company is exporting its services in 5 countries. The 99% of income is received from exports. If investors are interested in buying shares of company it is completely safe. In past 5 years company has shown growth of around 500% in share prices.
